We’re glad you love our products.
This document is an electronic record in terms of Information Technology Act, 2000 and
published in accordance with the provisions of Rule 3 ) of the Information Technology
(Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy
www.thedesidarzi.com (hereinafter referred to as "Platform")
The Platform is owned by Tanya Sharma, having its registered office at139, Padmavati
Colony-B, Nirman Nagar, New Sanganer Road, Jaipur-302019
Your use of the The Desi Darzi and services and tools are governed by the following terms and
which are incorporated herein by way of reference. By mere use of The Desi Darzi, You shall be
contracting with Tanya Sharma, the owner of the Platform. These terms and conditions
including the policies constitute Your binding obligations, with The Desi Darzi.
mean any natural or legal person who has agreed to become a buyer on Platform by providing
data while registering on the Platform as Registered User.
The term "The Desi Darzi","We","Us","Our" shall mean The Desi Darzi Private Limited and its
When You use any of the services provided by Us through the Platform, including but not limited
to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies,
terms, and conditions applicable to such service, and they shall be deemed to be incorporated
We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these
use of the Platform following the posting of changes will mean that You accept and agree to the
non-exclusive, non-transferable, limited privilege to enter and use the Platform.
1. User Account, Password, and Security:
If You use the Platform, You shall be responsible for maintaining the confidentiality of your
Display Name and Password and You shall be responsible for all activities that occur under your
Display Name and Password. You agree that if You provide any information that is untrue,
inaccurate, not current or incomplete, We shall have the right to indefinitely suspend or
terminate or block access to your membership on the Platform.
You agree to immediately notify The Desi Darzi of any unauthorized use / breach of your
password or account and ensure that you exit from your account at the end of each session.
2. Services Offered:
The Desi Darzi provides a number of Internet-based services through the Platform. One such
Service enables Users to purchase original merchandise such as clothing, footwear and
accessories from various fashion and lifestyle brands (collectively, "Products"). The Products can
be purchased through the Platform through various methods of payments offered. The
sale/purchase of Products shall be additionally governed by specific policies of sale, like
cancellation policy, exchange policy, return policy, etc. (which are found on the FAQ tab on the
Platform and all of which are incorporated here by reference). It is clarified that at the time of
creating a return request, users are required to confirm (via a check box click) that the product
being returned is unused and has the original tags intact. If the product returned by the user is
used, damaged or if the original tags are missing, the user’s return request shall be declined,
and the said product shall be re-shipped back to the customer. In the event that the returnrequest is declined, the user shall not be eligible for a refund, and The Desi Darzi assumes no
liability in this regard. Further, in the event that the user fails to accept the receipt of the said
re-shipped product, the user shall continue to be not eligible for a refund, and The Desi Darzi
assumes no liability with respect to the return or refund for the said re-shipped product. In
which may be displayed with that Product.
The Desi Darzi does not warrant that Product description or other content on the Platform is
accurate, complete, reliable, current, or error-free and assumes no liability in this regard.
3. Platform for Transaction and Communication:
The Users utilize to meet and interact with one another for their transactions on the Platform.
The Desi Darzi is not and cannot be a party to or control in any manner any transaction between
The Desi Darzi's Users. Henceforward:
All commercial/contractual terms are offered by and agreed to between Buyers and Sellers
alone. The commercial/contractual terms include without limitation price, shipping costs,
payment methods, payment terms, date, period and mode of delivery, warranties related to
products and services and after sales services related to products and services. The Desi Darzi
does not have any control or does not determine or advise or in any way involve itself in the
offering or acceptance of such commercial/contractual terms between the Buyers and Sellers.
The Desi Darzi does not make any representation or Warranty as to specifics (such as quality,
value, salability, etc) of the products or services proposed to be sold or offered to be sold or
purchased on the Platform.
The Desi Darzi is not responsible for any non-performance or breach of any contract entered
into between Buyers and Sellers. The Desi Darzi cannot and does not guarantee that the
concerned Buyers and/or Sellers will perform any transaction concluded on the Platform.
At no time shall The Desi Darzi hold any right, title or interest over the products nor shall The Desi
Darzi have any obligations or liabilities in respect of such contract entered into between Buyers
The Desi Darzi is only a platform that can be utilized by Users to reach a larger base to buy and
sell products or services. The Desi Darzi is only providing a platform for communication and it is
agreed that the contract for sale of any of the products or services shall be a strictly bipartite
contract between the Seller and the Buyer. At no time shall The Desi Darzi hold any right, title or
interest over the products nor shall The Desi Darzi have any obligations or liabilities in respect of
such contract. The Desi Darzi is not responsible for unsatisfactory or delayed performance of
services or damages or delays as a result of products which are out of stock, unavailable or
Pricing on any product(s) as is reflected on the Platform may due to some technical issue,
typographical error or product information published by the seller may be incorrectly reflected
and in such an event the seller may cancel such your order(s).You release and indemnify The Desi Darzi and/or any of its officers and representatives from
any cost, damage, liability or other consequence of any of the actions of the Users of the The
Desi Darzi and specifically waive any claims that you may have in this behalf under any
applicable law. Notwithstanding its reasonable efforts on that behalf, The Desi Darzi cannot
take responsibility or control the information provided by other Users which is made available on
4. User Conduct and Rules on the Platform:
You agree, undertake and confirm that Your use of the Platform shall be strictly governed by the
following binding principles:
You shall not host, display, upload, modify, publish, transmit, update or share any information
belongs to another person and to which You do not have any right to is grossly harmful,
harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of
another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or
encouraging money laundering or gambling, or otherwise unlawful in any manner whatever
is misleading in any way involves the transmission of "junk mail", "chain letters", or unsolicited
mass mailing or "spamming" promotes illegal activities or conduct that is abusive, threatening,
obscene, defamatory or libellous infringes upon or violates any third party's rights including, but
not limited to, intellectual property rights, rights of privacy (including without limitation
unauthorized disclosure of a person's name, email address, physical address or phone number)
or rights of publicity contains restricted or password-only access pages, or hidden pages or
images (those not linked to or from another accessible page) provides instructional information
about illegal activities such as making or buying illegal weapons, violating someone's privacy, or
providing or creating computer viruses contains video, photographs, or images of another
person (with a minor or an adult) tries to gain unauthorized access or exceeds the scope of
authorized access to the Platform or to profiles, blogs, communities, account information,
bulletins, friend request, or other areas of the Platform or solicits passwords or personal
identifying information for commercial or unlawful purposes from other users interferes with
another USER's use and enjoyment of the Platform or any other individual's User and enjoyment
of similar services infringes any patent, trademark, copyright or other proprietary rights or third
party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale
of counterfeit or stolen products violates any law for the time being in force threatens the unity,
integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public
order or causes incitement to the commission of any cognizable offence or prevents
investigation of any offence or is insulting any other nation shall not be false, inaccurate or
misleading shall not create liability for Us or cause Us to lose (in whole or in part) the services of
Our internet service provider ("ISPs") or other suppliers.
A User may be considered fraudulent or loss to business due to fraudulent activity if any of the
following scenarios are met:
- Users doesn't reply to the payment verification mail sent by The Desi Darzi
- Users fails to produce adequate documents during the payment details verification
- Misuse of another User's phone/email
- Users use invalid address, email and phone no.
Overuse of a voucher code
- Overuse of a voucher code
- Use of a special voucher not tagged to the email ID used.
- Users returns the wrong product
- Users refuses to pay for an order
- Users involved in the snatch and run of any order
- Miscellaneous activities conducted with the sole intention to cause loss to
business/revenue to The Desi Darzi
- User with a very high return rate
- Repeated request for monetary compensation for fake/used order
- The Desi Darzi may cancel any order that classifies as 'Bulk Orders'/'Fraud orders' under
- certain criteria at any stage of the product delivery. An order can be classified as 'Bulk
- Order'/'Fraud Order' if it meets with the below mentioned criteria, and any additional criteria as defined by The Desi Darzi:
- Products ordered are not for self-consumption but for commercial resale
- Multiple orders placed for the same product at the same address, depending on the product category.
- Bulk quantity of the same product ordered
- Invalid address given in order details
- Any malpractice used to place the order
- Any promotional voucher used for placing the 'Bulk Order' may not be refunded
- Any order paced using a technological glitch/loophole.
- You shall not use the Platform for any unlawful and fraudulent purposes, which may cause annoyance and inconvenience and abuses any policy and rules of the company and interrupt or causes to interrupt, damages the use by other Users of The Desi Darzi.
- You shall not use any false e-mail address, impersonate any person or entity, or otherwise mislead The Desi Darzi by sharing multiple addresses and phone numbers or transacting with malafide intentions.
- We on certain platforms even allow our Users to experience free exchange of ideas and
observations regarding interest in the field of fashion, including ‘viewing user generated
content’ and/or ‘videos’ and ‘posting comments’. By accessing, viewing and/or posting
any user generated content to any specific dedicated page on the Platform, you accept
and consent to the practices described in these ‘Terms of Service’ and ‘Privacy Policies’,
as well as any other terms of prescribed by the The Desi Darzi on the Platform. You agree
and undertake that when accessing, viewing and/or posting any user generated content
on these pages You will not imitate, abuse, harass, any Customer/User or violate and
exploit, any of these ‘Terms of Service’ of the Platform.
- You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic
device, program, algorithm or methodology, or any similar or equivalent manual process,
to access, acquire, copy or monitor any portion of the Platform or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform
or any Content, to obtain or attempt to obtain any materials, documents or information
through any means not purposely made available through the Platform. We reserve Our
right to bar any such activity.
- You shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, password "mining" or any other illegitimate means.
- You may not pretend that You are, or that You represent, someone else, or impersonate
any other individual or entity
- You shall at all times ensure full compliance with the applicable provisions of the
Information Technology Act, 2000 and rules thereunder as applicable and as amended
from time to time and also all applicable Domestic laws, rules and regulations (including
the provisions of any applicable Exchange Control Laws or Regulations in Force) and
International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations
(including, but not limited to Sales Tax/VAT, Income Tax, Octroi, Service Tax, Central
Excise, Custom Duty, Local Levies) regarding Your use of Our service and Your listing,
purchase, solicitation of offers to purchase, and sale of products or services. You shall
not engage in any transaction in an item or service, which is prohibited by the provisions
of any applicable law including exchange control laws or regulations for the time being in
- From time to time, You shall be responsible for providing information relating to the
products or services proposed to be sold by You. In this connection, You undertake that
all such information shall be accurate in all respects. You shall not exaggerate or over
emphasize the attributes of such products or services so as to mislead other Users in
- You shall not engage in advertising to, or solicitation of, other Users of the Platform to
buy or sell any products or services, including, but not limited to, products or services
related to that being displayed on the Platform or related to us.
- The Content posted does not necessarily reflect The Desi Darzi views. In no event shall
The Desi Darzi assume or have any responsibility or liability for any Content posted or for
any claims, damages or losses resulting from use of Content and/or appearance of
Content on the Platform. You hereby represent and warrant that You have all necessary
rights in and to all Content which You provide and all information it contains and that
such Content shall not infringe any proprietary or other rights of third parties or contain
any libellous, tortious, or otherwise unlawful information.
- The Desi Darzi hereby disclaims any guarantees of exactness as to the finish,
appearance, size, color etc., of the final Product as ordered by the User. The Desi Darzi
Return & Exchange Policy offers you the option to return or exchange items purchased
on The Desi Darzi within the return/exchange period (Please read the Product Detail
Page to see the number of days upto which a product can be returned/exchanged,
post-delivery). In case of return of the purchased item, please refer to the "Return Policy"
on our The Desi Darzi.
5. Contents Posted on Platform:
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds,
music and artwork (collectively, "Content"), is a third party user generated content and The Desi
Darzi has no control over such third party user generated content as The Desi Darzi is merely an
You grant Us the worldwide, perpetual and transferable rights in such Content. We shall be
the Content or any of its elements for any type of use forever, including but not limited to
promotional and advertising purposes and in any media whether now known or hereafter
devised, including the creation of derivative works that may include the Content You provide.
You may use information on the products and services purposely made available on the
Platform for downloading, provided that You do not remove any proprietary notice language in
all copies of such documents, use such information only for your personal, non-commercial
informational purpose and do not copy or post such information on any networked computer or
broadcast it in any media, make no modifications to any such information, and
do not make any additional representations or warranties relating to such documents.
6. Disclaimer of Warranties and Liability:
All the materials and products (including but not limited to software) and services, included on or
otherwise made available to You through Platform are provided on "as is" and "as available"
basis without any representation or warranties, express or implied except otherwise specified in
writing. Without prejudice to the foregoing paragraph, The Desi Darzi does not warrant that:
Platform will be constantly available, or available at all or The information on Platform is
complete, true, accurate or non-misleading.
All the Products sold on Platform are governed by different state laws and if Seller is unable to
deliver such Products due to implications of different state laws, Seller will return or will give
credit for the amount (if any) received in advance by Seller from the sale of such Product that
could not be delivered to You. You will be required to enter a valid phone number while placing
an order on the Platform. By registering Your phone number with us, You consent to be
contacted by Us via phone calls and/or SMS notifications, in case of any order or shipment or
delivery related updates. We will not use your personal information to initiate any promotional
phone calls or SMS.
As a registered seller, you are allowed to list item(s) for sale on the Platform in accordance with
able to sell the item(s) you list for sale on the Platform. You must ensure that the listed items do
not infringe upon the intellectual property, trade secret or other proprietary rights or rights of
publicity or privacy rights of third parties. Listings may only include text descriptions, graphicsand pictures that describe your item for sale. All listed items must be listed in an appropriate
category on the Platform. All listed items must be kept in stock for successful fulfilment of sales.
The listing description of the item must not be misleading and must describe the actual
condition of the product. If the item description does not match the actual condition of the item,
you agree to refund any amounts that you may have received from the Buyer. You agree not to
list a single product in multiple quantities across various categories on the Platform. The Desi
Darzi reserves the right to delete such multiple listings of the same product listed by you in
We may provide you alternation services (limited to alteration of length, alteration of the waist
size) for the garments purchased by You from Us. This service shall be free of cost and no
amount would be collected from You for such alteration. However, a nominal fee as mentioned
by The Desi Darzi at the time of creating the alteration request (inclusive of service tax) would be
applicable as a convenience charge towards pick up and drop of the garments or towards tailor
visit (wherever applicable).
8. E-Platform for Communication:
You agree, understand and acknowledge that The Desi Darzi is an online platform that enables
you to purchase products listed on the Platform at the price indicated therein at any time. You
further agree and acknowledge that The Desi Darzi is only a facilitator and is not and cannot be
a party to or control in any manner any transactions on The Desi Darzi.
You shall indemnify and hold harmless The Desi Darzi, its owner, licensee, affiliates, subsidiaries,
group companies (as applicable) and their respective officers, directors, agents, and employees,
from any claim or demand, or actions including reasonable attorneys' fees, made by any third
and other Policies, or Your violation of any law, rules or regulations or the rights (including
infringement of intellectual property rights) of a third party.
10. Trademark, Copyright and Restriction:
Platform is controlled and operated by The Desi Darzi and products are sold by respective
Sellers. All material on Platform, including images, illustrations, audio clips, and video clips, are
protected by copyrights, trademarks, and other intellectual property rights. Material on The Desi
Darzi is solely for Your personal, non-commercial use. You must not copy, reproduce, republish,
upload, post, transmit or distribute such material in any way, including by email or other
electronic means and whether directly or indirectly and You must not assist any other person to
do so. Without the prior written consent of the owner, modification of the materials, use of the
materials on any other The Desi Darzi or networked computer environment or use of the
materials for any purpose other than personal, non-commercial use is a violation of the
copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You
receive any remuneration, whether in money or otherwise, is a commercial use for the purposes
of this clause. It is expressly clarified that You will retain ownership and shall solely be
responsible for any content that You provide or upload when using any Service, including anytext, data, information, images, photographs, music, sound, video or any other material which
you may upload, transmit or store when making use of Our various Service. However, We
reserve the right to use/reproduce any content uploaded by You and You agree to grant royalty
free, irrevocably, unconditionally, perpetually and worldwide right to Us to use the content for
reasonable business purpose.
11. Limitation of Liability:
In no event shall The Desi Darzi be liable for any indirect, punitive, incidental, special,
consequential damages or any other damages resulting from:
the use or the inability to use the Services or Products
unauthorized access to or alteration of the user's transmissions or data
breach of condition, representations or warranties by the manufacturer of the Products
any other matter relating to the services including, without limitation, damages for loss of use,
data or profits, arising out of or in any way connected with the use or performance of the
Platform or Service. The Desi Darzi shall not be held responsible for non-availability of the The
Desi Darzi during periodic maintenance operations or any unplanned suspension of access to
The Desi Darzi. The User understands and agrees that any material and/or data downloaded at
The Desi Darzi is done entirely at Users own discretion and risk and they will be solely
responsible for any damage to their mobile or loss of data that results from the download of
such material and/or data. To the maximum extent that is permissible under law, The Desi
Darzi’s liability shall be limited to an amount equal to the Products purchased value bought by
You. The Desi Darzi shall not be liable for any dispute or disagreement between Users.
The Desi Darzi may suspend or terminate your use of the The Desi Darzi or any Service if it
believes, in its sole and absolute discretion that you have infringed, breached, violated, abused,
or unethically manipulated or exploited any term of these Terms of Service or anyway otherwise
acted unethically. Notwithstanding anything in this clause, these Terms of Service will survive
indefinitely unless and until The Desi Darzi chooses to terminate them.
If You or The Desi Darzi terminates your use of the Platform or any Service, The Desi Darzi may
delete any content or other materials relating to your use of the Service and The Desi Darzi will
have no liability to you or any third party for doing so. However, your transactions details may be
preserved by The Desi Darzi for purposes of tax or regulatory compliance.
The Desi Darzi may unilaterally terminate Your account on any event as mentioned in the Terms
Of Use. Any credits earned through loyalty or referral program, The Desi Darzi credit and
pending refunds if any will be forfeited in such case. Returns/Refund for such Users shall be at
the sole discretion of The Desi Darzi.
If You use any false e-mail address or use the portal for any unlawful and fraudulent purposes,
which may cause annoyance and inconvenience and abuses any policy and rules of the
company or mislead The Desi Darzi by sharing multiple address and phone numbers or
transacting with malafide intentions then The Desi Darzi reserves the right to refuse access to
the portal, terminate accounts including any linked accounts without notice to you.
13. Jurisdictional Issues/Sale in India Only:
Unless otherwise specified, the material on the Platform is presented solely for the purpose of
sale in India. The Desi Darzi makes no representation that materials in the Platform are
appropriate or available for use in other locations/Countries other than India. Those who choose
to access Platform from other locations/Countries other than India do so on their own initiative
and The Desi Darzi is not responsible for supply of products/refund for the products ordered
from other locations/Countries other than India, compliance with local laws, if and to the extent
local laws are applicable.
14. Governing Law:
These terms shall be governed by and constructed in accordance with the laws of India without
reference to conflict of laws principles and disputes arising in relation hereto shall be subject to
the exclusive jurisdiction of courts, tribunals, fora, applicable authorities at Bangalore. The place
of jurisdiction shall be exclusively in Bangalore.
15. Contacting the Seller:
At The Desi Darzi, we are committed towards ensuring that disputes between Sellers and
Buyers are settled amicably by way of the above dispute resolution mechanisms and
procedures. However, in the event that You wish to contact The Desi Darzi about the seller, You
may proceed to do so by clicking on the seller name on the product listing pages. Alternatively,
You may also reach out to customer support at +91-80-61561999 or access help center at
https://www.The Desi Darzi.com/contactus
You acknowledge and undertake that you are accessing the services on the Platform and
transacting at your own risk and are using your best and prudent judgment before entering into
any transactions through The Desi Darzi. We shall neither be liable nor responsible for any
actions or inactions of sellers nor any breach of conditions, representations or warranties by the
sellers or manufacturers of the products and hereby expressly disclaim and any all responsibility
and liability in that regard. We shall not mediate or resolve any dispute or disagreement
between You and the sellers or manufacturers of the products.
We further expressly disclaim any warranties or representations (express or implied) in respect
of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety,
merchantability, fitness for a particular purpose, or legality of the products listed or displayed or
transacted or the content (including product or pricing information and/or specifications) on
Platform. While we have taken precautions to avoid inaccuracies in content, this website, all
content, information (including the price of products), software, products, services and related
graphics are provided as is, without warranty of any kind. At no time shall any right, title orinterest in the products sold through or displayed on Platform vest with The Desi Darzi nor shall
The Desi Darzi have any obligations or liabilities in respect of any transactions on Platform.
Delivery Related - User agrees and acknowledges that any claims regarding order delivery
(including non-receipt/ non- delivery of order or signature verification) shall be notified to The
Desi Darzi within 5 days from the alleged date of delivery of product reflecting on the The Desi
Darzi portal. Non notification by You of non-receipt or non-delivery within the time period
specified shall be construed as a deemed delivery in respect of that transaction. The Desi Darzi
disclaims any liability or responsibility for claims regarding non-delivery, non-receipt of order
(including signature verification in Proof of delivery) after 5 days from the alleged date of delivery
of product reflecting on the The Desi Darzi portal.